Return & Refund Policy
Enduorin Refund & Return Policy
At Enduorin, our mission is to help you conquer long, demanding workdays without foot pain holding you back. We stand by the effectiveness of our products and recommend giving them a full 14-day trial before considering a return. If you’re still not satisfied after 14 days and within our 60-Day Money-Back Guarantee, simply reach out to us at contact@enduorin.com.
Cancellation Policy
Need to change or cancel your order? No problem—just contact us within 24 hours of placing it. After that, your order may already be in processing and we won’t be able to make changes. If you cancel within the 24-hour window, refunds will be processed within 7 business days.
60-Day Money-Back Guarantee
We’re confident our insoles will make a real difference. That’s why we ask you to try them for at least 14 days to experience their full comfort and support. If you’re still not satisfied, you can request a return anytime within 60 days of purchase.
Please note: Shipping fees (if applicable) are non-refundable.
To start a return, email us at contact@enduorin.com or use the form on our Contact Us page. Be sure to include your Order Number or the Name and Email Address used when placing your order to help us process your request quickly.
Damaged Items
We carefully package every order, but if your product arrives damaged, contact us within 72 hours of delivery at contact@enduorin.com. Include a clear photo of the damage, and we’ll assess if you’re eligible for a free replacement.
Please note: We do not offer refunds or replacements for products damaged through regular use, wear and tear, or misuse. Packaging damage alone is not considered a damaged product.
Shipping & Delivery
We aim to ship your order promptly, but delays caused by couriers, customs, or other factors beyond our control may occur. If you experience delivery issues, please contact the courier directly. Enduorin is not responsible for lost, stolen, or delayed packages.
Incorrect Shipping Address
Please double-check your shipping address at checkout! If the address is incorrect and we’re not informed within 24 hours, we cannot offer a resend or refund.
We reserve the right to update this policy at any time. By purchasing and using Enduorin products, you agree to the terms outlined in this Refund & Return Policy.