Refund, Return & Cancellation Policy

Refund, Return & Cancellation Policy

We want you to feel completely confident trying Enduorin. That’s why we back every order with our 60-Day Money-Back Guarantee.

Refund & Return Policy

How it works

  • You have 60 days from the date of order to request a return.

  • To start a return, simply email us at contact@enduorin.com with your order number.

  • We will provide you with detailed return instructions, including the return address.

  • Once we receive and inspect your return, your refund will be processed to your original payment method.

Conditions

  • To receive a refund, the product must be returned.

  • Refunds will be issued within 10 business days after your return has been received and inspected.

  • Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

Exceptions

  • Normally, opened personal care products are excluded from return for hygiene reasons.

  • However, because we stand behind our balm 100%, our 60-day guarantee applies even if the product has been opened and tried.

Damaged or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately at contact@enduorin.com so that we can make it right.

Exchanges

If you would like to exchange an item, the fastest way is to complete the return process and place a new order.

Cancellation Policy

Need to change or cancel your order? No problem.

  • You can cancel or modify your order within 24 hours of placing it by emailing us at contact@enduorin.com with your order number.

  • After 24 hours, your order may already be in processing or shipped, and we will no longer be able to make changes.

  • If your cancellation is approved within the 24-hour window, your refund will be processed within 7 business days to your original payment method.

Questions?

If you have any questions about returns, refunds, or cancellations, contact us anytime at:
📧 contact@enduorin.com